Vendor Journey – Make Audit Easy

1. Vendor Onboarding Process

1.1 Eligibility

Any audit, cybersecurity, or compliance service provider with valid legal registration, including LLP, Proprietorship, Private Limited, or Public Limited, and holding an active GST number, may apply to become a listed vendor on Make Audit Easy.

1.2 Registration & Application

Vendors shall submit an onboarding application through the Make Audit Easy platform and provide the following details and documents:

Legal company details and registration documents
GST registration details
Service offerings and domain expertise
Authorized point(s) of contact
Sample or past audit / project reports (where applicable)
Technical employee details, including qualifications and roles

1.3 Verification & Approval

Make Audit Easy shall review all submitted information for completeness and eligibility. Approval or rejection of vendor onboarding shall be at the sole discretion of Make Audit Easy. Vendor approval does not guarantee allocation of projects or business volume.

1.4 Vendor Listing & Platform Access

Upon approval:

An official vendor email ID (e.g., XXX@27x7partners.com) shall be created and shared with authorized vendor POCs
Vendors shall be granted access to the Make Audit Easy Vendor Portal
Vendors may list their service offerings on the portal
All listed services shall be reviewed and approved by Make Audit Easy administrators prior to publication
Any modification to approved service details shall require prior admin approval

2. Vendor Engagement with Customers

2.1 Lead Allocation

Customer enquiries or bookings shall be received through the Make Audit Easy platform, primarily via official communication channels (including email). Leads may be shared with vendors based on relevance and availability.

2.2 Scoping & Discussion

Vendors may participate in scoping calls jointly with the Make Audit Easy team to:

Understand customer requirements
Clarify scope, timelines, and deliverables
Identify assumptions, dependencies, and exclusions

2.3 Commercial Finalization

Final scope of work, commercials, and timelines shall be communicated to the customer only by Make Audit Easy. Vendors shall not independently revise scope, pricing, or terms without prior written approval from Make Audit Easy.

3. Audit / Project Execution Process

3.1 Project Kick-off

Upon receipt of a valid Purchase Order (PO) or written authorization from the customer, the vendor shall commence work as per the agreed schedule.

Note:

The PO shall be issued in the name of the Vendor
The customer shall release the advance payment on or before Day 3 of project execution

3.2 Execution & Reporting

The vendor shall:

Execute the audit or project in accordance with applicable standards, regulations, and the agreed scope
Provide regular Work-in-Progress (WIP) updates to Make Audit Easy
Maintain strict confidentiality of all customer information

Indicative Timeline:

Day 0: Work-in-progress commencement
Day 2: Continued work-in-progress
Day 3: WIP update and advance payment milestone
- On or before Day 3, the customer shall remit 30% of the total engagement value
- In case payment is not received, the vendor shall pause work immediately and notify the Make Audit Easy team

Refund Policy:

Day 3 (End of Day) shall be the last eligible day for cancellation and refund, provided advance payment has been made
No refunds shall be applicable post Day 3 EOD
Day 4 onwards: Continued execution until completion

3.3 Deliverables

All reports, findings, and deliverables shall be submitted to Make Audit Easy and/or the customer strictly as defined in the agreed scope.

3.4 Completion & Final Payment

The project shall be deemed complete upon delivery of agreed outputs and formal closure confirmation.

Final Payment Terms:
The customer shall release the balance payment within forty-five (45) days from the date of project completion to the vendor, unless otherwise agreed in writing.

4. Vendor Terms & Conditions

4.1 Independent Contractor

Vendors act as independent service providers. Nothing herein shall be construed as creating an employer-employee relationship, partnership, joint venture, or agency.

4.2 Compliance Obligations

Vendors shall comply with:

Applicable laws and statutory regulations
Professional audit, cybersecurity, and compliance standards
Confidentiality and data protection requirements

4.3 Non-Solicitation

Vendors shall not directly solicit, contract with, or engage customers introduced through the Make Audit Easy platform outside the platform without prior written consent.

4.4 Commission & Payment Obligations

The vendor shall remit the agreed platform commission to Make Audit Easy within ten (10) days from the date payment is received from the customer.
This obligation shall apply to both advance and final payments.

4.5 Platform Discretion

Make Audit Easy reserves the right to:

Modify vendor onboarding criteria
Suspend or delist vendors
Reassign or withdraw projects
Amend these terms and conditions at any time

Make Audit Easy shall not be liable for any acts, omissions, or service deficiencies of vendors. Vendors shall indemnify Make Audit Easy against all claims arising from their services.

4.7 Termination

Make Audit Easy may terminate vendor association at any time, with or without cause, and without prior notice.

Penalty, SLA & Breach Clauses

4.8 Service Level Agreement (SLA)

The vendor shall deliver services in accordance with the agreed scope, timelines, milestones, and quality standards. This includes:

Timely commencement and completion
Availability for scheduled reviews
Compliance with professional standards
Accuracy and completeness of deliverables

Failure to meet SLAs may result in corrective actions, penalties, or reassignment.

4.9 Delay & Performance Penalties

In case of delays, non-performance, or deviation attributable to the vendor, Make Audit Easy may:

Impose financial penalties or fee deductions
Withhold or defer payments
Reassign the engagement at the vendor’s cost

4.10 Quality & Rework Obligations

Where deliverables are deficient, the vendor shall:

Rectify issues at no additional cost
Complete rework within agreed timelines

Repeated quality failures may result in suspension or termination.

4.11 Breach of Terms

Breach includes but is not limited to:

SLA or timeline failures
Unauthorized scope or pricing changes
Confidentiality or data protection violations
Direct customer solicitation
Misrepresentation of credentials

4.12 Remedies for Breach

Make Audit Easy may, at its discretion:

Issue warnings
Suspend or delist the vendor
Terminate engagements
Recover losses or damages
Withhold payments

4.13 Indemnity

The vendor shall indemnify and hold harmless Make Audit Easy from claims arising from:

Vendor acts or omissions
Legal or regulatory non-compliance
Contractual breaches

Neither party shall be liable for failure due to events beyond reasonable control. The vendor must notify Make Audit Easy promptly and mitigate impact.