Customer Journey & Engagement Process

1. Service Discovery
   The customer visits the Make Audit Easy platform and searches for the required audit or cybersecurity services.
2. Service Selection
   The customer selects the desired service(s) and book it.
3. Initial Contact
   A representative from the Make Audit Easy team will contact the customer to acknowledge the booking and initiate further discussions.
4. Scoping & Requirement Discussion
   A scoping call shall be conducted to:
   • Understand the scope of work
   • Identify specific requirements
   • Discuss any additional services, scope modifications, or applicable discounts
5. Final Scope & Schedule Confirmation
   Based on the scoping discussion, the final scope of work, commercials, and a tentative engagement schedule shall be shared with the customer for confirmation.
6. Purchase Order (PO) Issuance & Legal Formalities
   Upon acceptance of the final scope of work, commercials, and engagement terms, the customer shall issue a valid Purchase Order (PO) or provide equivalent written authorization (including email confirmation or executed agreement). All required legal and commercial formalities, including statutory, contractual, and compliance requirements, shall be completed prior to or in parallel with the issuance of the PO. Work shall commence only upon receipt of such authorization unless otherwise agreed in writing.
7. Commencement of Work
   Work shall commence as per the agreed schedule upon receipt of the Purchase Order.
8. Work-in-Progress (WIP) Milestones
   • Day 0: Work-in-progress commencement
   • Day 2: Continued work-in-progress
   • Day 3: Work-in-progress update
   On or before Day 3 of the engagement, the customer shall remit 30% of the total engagement value as an advance payment.
9. Ongoing Execution
   The engagement shall continue as per the agreed scope, milestones, and delivery schedule.
10. Completion of Work
    Upon completion of the agreed scope of work, final deliverables shall be shared with the customer as per contractual terms.
11. Final Payment Terms
    The balance payment shall be released by the customer within forty-five (45) days from the date of completion of the engagement, unless otherwise agreed in writing
12. Feedback & Service Review
    Upon completion of the engagement, the customer may be requested to provide feedback regarding the services rendered. Such feedback may include service quality, delivery experience, and overall satisfaction. The customer agrees that feedback shared may be used by Make Audit Easy for internal quality improvement, service enhancement, and, where permitted, marketing or testimonial purposes, without disclosure of confidential or sensitive information.
13. Reward / Cashback Disbursement
    Any applicable reward, incentive, or cashback offered as part of the engagement shall be processed and released within thirty (30) days from the date of receipt of the final payment from the customer, subject to fulfillment of all contractual obligations and eligibility criteria. Rewards or cashback shall not be applicable in cases of payment default, partial payment, or contractual breach unless explicitly agreed in writing.
14. Escalation & Grievance Contact
    Any In case of any escalation, grievance, or dispute related to services, payments, or engagement terms, the customer may contact Make Audit Easy at CEO@makeauditeasy.com. All grievances shall be reviewed and addressed in accordance with the company’s internal escalation and resolution procedures.

Note –Amendments & Discretionary Rights
Notwithstanding anything contained herein, Make Audit Easy shall have full and absolute discretion to amend, modify, suspend, or withdraw any provision of these terms and conditions at any time without prior notice. No modification shall require customer consent unless expressly mandated by applicable law.